Important Notice: Changes to Middle East Travel Cover

Due to the ongoing situation in the Middle East, the Foreign, Commonwealth & Development Office (FCDO) has updated its travel advice. Travel to the following destinations is now advised against “All But Essential Travel”:

Bahrain
United Arab Emirates (including Dubai and Abu Dhabi)
Kuwait
Oman

As a result of this change in FCDO advice, Voyager Plus Travel Insurance is unable to provide cover for trips to these destinations.

However, you may be able to obtain cover through our High Risk Voyager Travel Insurance, which is designed to cover travel to higher-risk destinations.

Please click here to visit the High Risk Voyager website.

Making a Claim

For Emergency Assistance

In the event that you require emergency medical treatment while on holiday please call International Medical Group, quoting the reference Voyager Plus 2025/26, on +44 (0)2920 468 794 or email them on: 247assistance@imglobal.com.

Need to make a claim on your Voyager Plus policy? Here’s a quick guide to get you started. For more detailed information, please refer to your policy wording.

Check Your Coverage:

Before anything else, review your Schedule of Insurance and policy to ensure that what you're claiming for is covered.

Contact Details:

All Voyager Plus claims are handled by Gallagher Basset, and we refer to them as the Claims Handlers.

How To Make a Claim:

The fastest and simplest way to make a claim that isn’t a medical emergency is to use our online claims portal.

Online Claims Portal: www.submitaclaim.co.uk/voyager

Please note: when submitting a claim for the first time using the claims portal, you will need to register using the email address you provided when you purchased your Voyager Plus policy.

How to Get in Touch with the Claim Handlers:

Address:
Accident & Health Division Gallagher Basset
Gallagher Bassett
48 Felaw Street
Ipswich
IP2 8PN
United Kingdom

Telephone: +44 (0)1702 841 003

Email: UK.Travel.Voyager.claims@gbtpa.com

Website: www.csal.co.uk

Please quote Voyager Plus 2025/26 to request appropriate claim form.

When to Contact:

Get in touch with the Claims Handlers as soon as you become aware of any circumstances that might lead to a claim.

Follow these steps to ensure your claim is processed smoothly and efficiently. If you have any questions, don't hesitate to reach out to the Gallagher Basset team for assistance.