News & Events

Brexit and Your Travel Insurance

As the situation regarding Brexit continues to change, as it stands the UK is still currently set to leave the European Union following the 2016 referendum which set in motion Article 50; the...

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Insurance Product Information Document (IPID) – Helping you choose an Insurance product that meets your needs

As of the 1st of October, all UK Insurance providers are required to provide customers with an Insurance Product Information Document (IPID) prior to making a purchase as instructed by the EU’s...

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For Claims on policies purchased after 01/06/19

In the unfortunate event you need to make a claim, please phone +44 (0) 20 8603 9958 and ask for a claim form
or Write to:
Voyager Car Rental Insurance claims
PO Box 451,
TW13 9EE,
United Kingdom
or email:

For Claims on policies purchased after 01/06/18

In order to make a claim please contact Auto Legal Protection Services Ltd. by registering it online at

The documents required are:

  1. final invoices from the rental company and repair companies (windscreen repairers, smash repairers, assessment providers etc.) showing:
    • the cost of all repairs undertaken
    • the total charges from the rental company in respect of your excess and other charges related to the accident.
  2. other documents as requested by your claims officer.
  3. all correspondence and documents shared between you and the rental company.
  4. accident or damage report.
  5. police report, if applicable.

Return to the Hire Car Insurance page.

Associations Copyright ©2020 Voyager Insurance Services Ltd.
Voyager Insurance Services Ltd. is a member of the Somerville group of companies.
Voyager Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference no. 305814)
Voyager Insurance Services Ltd. is registered in England No. 3251842 Registered Office: Bankside 300, Peachman Way, Broadland Business Park, Norwich, Norfolk NR7 0LB