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Insurance Product Information Document (IPID) – Helping you choose an Insurance product that meets your needs

As of the 1st of October, all UK Insurance providers are required to provide customers with an Insurance Product Information Document (IPID) prior to making a purchase as instructed by the EU’s...

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Voyager Insurance Services Products Nominated for Top Awards in the Insurance Choice Awards 2017

We are pleased to announce that Voyager Travel Insurance and Dreamsaver Wedding Insurance have been nominated in top categories in the Insurance Choice Awards! Voting is easy – simply leave a...

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FAQs

We hope the FAQs below answer your query, however if you cannot find what you are looking for then please call 01483 562 662 quoting Voyager to Europe and we will be happy to help

Return to the European breakdown cover page.

  1. Am I covered if I breakdown in the UK?
  2. The policy states that I must carry a serviceable spare wheel, however my car is equipped by the manufacturer with run-flat tyres/tyre puncture sealant kit, is this covered?
  3. I'm hiring a vehicle to go abroad, is this covered?
  4. My car is over 11 years old, can this be covered?
  5. Which countries are covered by the policy?
  6. I'm taking a motorised caravan abroad, is this covered?
  7. How many people are covered by the policy?

Am I covered if I breakdown in the UK?

Voyager to Europe is specifically designed to cover you if you breakdown while on holiday in Europe. If you breakdown in the UK as part of your trip then you are covered. It does not cover you for breakdowns that occur in the UK that are not a direct journey between your home and your international departure point.

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The policy states that I must carry a serviceable spare wheel, however my car is equipped by the manufacturer with run-flat tyres/tyre puncture sealant kit, is this covered?

As long as these alternatives are as specified by the manufacturer they are covered by the policy.

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I'm hiring a vehicle to go abroad, is this covered?

As long as you have the hirer's permission and the vehicle fits the definition of Insured Vehicle in the policy wording it can be covered.

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My car is over 11 years old, can this be covered?

Unfortunately, we cannot insure any vehicle over 11 years old with this policy

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Which countries are covered by the policy?

Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and Vatican City.

This policy does not cover trips within the United Kingdom, Channel Islands or Isle of Man other than during the direct journeys between your home and your international departure point.

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I'm taking a motorised caravan abroad, is this covered?

As long as the vehicle fits the definition of Insured Vehicle in the policy wording (7 metres in length, 3 metres high and 2.3 metres wide and no more that 3,500kgs in weight) it can be covered.

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How many people are covered by the policy?

Our breakdown cover covers the vehicle rather than the occupants; however the vehicle must not exceed the number of persons recommended by the manufacturer up to maximum of 8 persons, including the driver.

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I am named on the policy; can anyone else drive the vehicle and be covered by the policy?

Yes, the breakdown cover is for the vehicle. Any member of your party can drive the vehicle provided they have your permission and they have the appropriate licenses for the vehicle. If the vehicle has been hired they must also meet the requirements of the hirer.

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Voyager Insurance Services Ltd. is a member of the Somerville group of companies.
Voyager Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm reference no. 305814)
Voyager Insurance Services Ltd. is registered in England No. 3251842 Registered Office: Bankside 300, Peachman Way, Broadland Business Park, Norwich, Norfolk NR7 0LB